Merchants is a leading customer management partner specialising in business process outsourcing (BPO) that delivers customer experience and customer interactions.
We have been creating and managing contact centre operations around the world to blue chip clients since 1981. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry.
We are passionate about people. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
Merchants offers a full range of sourcing solutions ranging from facilities and IT infrastructure support through to full-service Business Process Outsourcing (BPO), services with a strong IT infrastructure underpin. Our operations range from inbound customer service to outbound sales, delivering businessto- business, or direct-to-end customer, alongside back office processing.
Currently Merchants employs over 4 000 staff members worldwide, supporting our diverse range of services and clients. Our industry coverage includes Telecoms, Insurance, Government, Banking, Airlines, Retail and Internet Service Providers, both domestic and international.
Merchants has the distinction of being recognised by winning the Frost & Sullivan Award for BPO Operator of the year in South Africa.
What We Believe In
Merchants believes that People Matter.
Merchants uses technology to create
the right experiences for people.
Be curious, be courageous.
Be different, be humble.